Who we are and what this policy covers
This policy explains how personal information is collected and used on komtolem.kz when you read our articles, place an order through our store, or interact with features that may be available on the site. It applies only to this website.
Information we collect
We collect information in three ways: you provide it, it is created as you use the site, or it comes from essential service providers that help us run the site.
- Order and checkout details: name, billing and shipping addresses, email, phone, chosen delivery and payment method, items purchased, and any notes you add at checkout. If you create an account during checkout, we also store your login email and a hashed password.
- Transaction data: order ID, totals, currency, timestamps, and status updates (for example, paid, shipped, refunded).
- Support and correspondence: emails you send to our published addresses and any information you include in them.
- Comments: if the comment feature is available and you leave a comment, WordPress stores the comment, your IP address, browser user agent, and, if you choose, your name and email for convenience cookies.
- Technical logs: our hosting environment and content delivery network record your IP address, user agent, the pages you request, referrer, and timestamps to keep the service secure and reliable.
- Cookies and local storage: WordPress and WooCommerce set cookies needed to run the site, such as those that remember your cart and your session if you log in. See Cookies on this site below and our Cookies Policy.
How we use your information
We use the information described above to operate the site and store, and to comply with obligations that come with running an online shop.
- To process and deliver your orders, provide invoices and order confirmations, and handle returns or customer service requests.
- To maintain your shopping cart and, if you create one, your store account.
- To communicate with you about an order or a request you initiated.
- To secure our site, monitor performance, and prevent abuse using server and CDN logs.
- To meet accounting, tax, and record-keeping requirements related to sales.
Payments and delivery
At checkout you can choose a payment method. Depending on that choice, payment details are processed by the relevant payment service. We do not store full card numbers on our servers.
If your order requires shipping, we use the address you provide to arrange delivery with a postal or courier service.
Cookies on this site
The site uses only the cookies needed to function and to remember your choices in the store. There is no third-party advertising or analytics on this site.
- WooCommerce cookies that remember your cart and track changes to it (for example, woocommerce_cart_hash, woocommerce_items_in_cart).
- A WooCommerce session cookie (wp_woocommerce_session_[hash]) that stores a unique code so the system can find your cart data.
- Commenter convenience cookies that remember your name and email if you choose to save them when leaving a comment.
- WordPress sets session cookies for logged-in administrators and editors. Visitors who do not log in do not receive these admin cookies.
Who can see your data
We limit access to your personal information.
- Site administrators who need the information to process orders, maintain the store, or reply to you.
- Essential service providers acting on our instructions: our web host and content delivery network, which process technical logs and serve cached pages; payment services that process your chosen payment method; and delivery providers if shipping is required.
- Public content: if comments are enabled and you post one, the comment text and the public name you provide may be visible on the site.
How long we keep it
We keep personal information only as long as needed for the purposes described here.
- Order records and related transaction data are kept for the period necessary for accounting, tax, and warranty or support obligations.
- Customer accounts, if you create one, remain until you ask us to delete them or until they are no longer needed.
- Comments, if published, remain on the site until removed by you or by us.
- Server and CDN logs are retained for a limited period needed for security and operations, then deleted or anonymized.
- Emails you send to us are kept for as long as required to resolve your request and for reasonable archival needs.
Your choices and rights
You have control over your information.
- Access: you can ask for a copy of the personal data we hold about you.
- Correction: you can ask us to correct inaccurate or incomplete data.
- Deletion: you can ask us to delete your personal data where it is no longer needed or if you withdraw consent where consent was the basis for processing.
- Objection and restriction: you can object to or ask us to restrict certain processing in line with applicable law.
- Portability: for data you provided to us and that we process by automated means to perform a contract with you, you can request a portable copy.
- Complaints: you can raise a concern with your local data protection authority. We would appreciate the chance to address your concerns first.
Children’s information
Our content and store are not directed to children. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, contact us and we will remove it.
International transfers
Our hosting and content delivery network may use servers in multiple countries to provide a fast and reliable service. This means your data may be processed outside your country. We rely on contractual and technical safeguards with those providers to protect your information.
Changes to this policy
If we change how we handle personal information, we will update this page and adjust the effective date below.
Contact us
For privacy questions or requests, email [email protected]. You can also reach us at any of the following addresses, depending on your query: [email protected], [email protected], [email protected], [email protected], [email protected].
You can find additional information in our Cookies Policy and other trust pages linked in the site footer.
Effective date
This policy was last updated on the date it was published on this page.